Information we collect

• Account information you provide when you sign up — such as your name, email, company, and billing details.
• Customer content processed on your behalf — the messages, contacts, and files you and your customers exchange through connected channels.
• Usage and device data — log data, IP address, browser and device information, and how you interact with our site and app.
• Cookies — essential cookies needed to run the site, plus optional analytics cookies you can decline.

How we use your information

• To provide, maintain, secure, and improve our services.
• To process payments and manage your subscription.
• To respond to support requests and send service and account communications.
• To meet legal, tax, and security obligations.

Sharing and disclosure

We do not sell your personal information. We share it only with service providers that help us run nbox — such as hosting, messaging, and payment providers — under contract, and when required by law or to protect our rights and our users.

Data retention

We keep personal information only as long as needed to provide the service and meet our legal obligations, then delete or anonymize it. You can ask us to delete your account data at any time.

Security

We protect data with encryption in transit, access controls, and strict multi-tenant isolation. No method of storage or transmission is completely secure, but we work to safeguard your information and to notify you of incidents where required.

Your rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, or to object to or restrict certain processing. Contact us to exercise these rights; we may need to verify your identity first.

International transfers

We may process and store data in countries other than your own. Where we do, we use appropriate safeguards to protect it in line with applicable law.

Changes to this policy

We may update this policy from time to time. We’ll revise the date above and, for material changes, provide additional notice.

Contact us

Questions about this policy or your data? Reach us at hello@nboxos.ai.