One operating system for everycustomer conversation
nbox unifies WhatsApp, Instagram, Messenger and website chat in one shared inbox — with a built-in CRM, visual automation, campaigns and AI. Respond faster, automate the busywork, and turn conversations into customers.
- No credit card required
- Set up in minutes
- Cancel anytime
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Every channel your customers use — in one inbox
One platform
Everything you need to run customer communication
Stop stitching together a dozen tools. nbox brings your inbox, CRM, automation, campaigns and AI into a single system.
Omnichannel shared inbox
WhatsApp, Instagram, Messenger and web chat in one shared inbox.
Conversational CRM
Customer profiles and history built automatically from chats.
Visual automation builder
Build reply flows and routing with triggers and conditions.
WhatsApp campaigns
Send targeted broadcasts with approved templates and track results.
Instagram & Messenger automation
Turn comments and DMs into leads, automatically.
AI support agent
Suggested replies and answers from your knowledge base.
Surveys & feedback
Measure NPS, CSAT and CES right inside the conversation.
Analytics & reporting
Response times, team performance and campaign results.
Integrations & API
Connect your CRM, e-commerce and payments via API & webhooks.
Shared inbox
Every conversation, one collaborative inbox
Bring WhatsApp, Instagram, Messenger and web chat together. Assign conversations, leave internal notes, and track everything from open to resolved — so your whole team stays on the same page.
- Unified inbox across all your channels
- Assignment, routing, notes and statuses
- Real-time collaboration for your team
Automation & campaigns
Automate the busywork, reach customers at scale
Build reply flows visually and let nbox route, tag and follow up automatically. Run targeted WhatsApp campaigns with approved templates and track every reply.
- Visual trigger → condition → action builder
- Targeted WhatsApp broadcast campaigns
- Auto follow-up on engaged customers
AI & insights
AI that answers, and analytics that explain
Let AI suggest replies, answer from your knowledge base, and summarize conversations — then measure NPS, CSAT and response times to see exactly what’s working.
- AI suggested replies & knowledge-base answers
- NPS, CSAT and CES surveys built in
- Response times, team and campaign analytics
faster first response
of chats auto-resolved
channels, one inbox
AI coverage
“nbox replaced three tools for us. Our team answers customers in one place, automations handle the repetitive questions, and we finally see what’s working.”
Built for your team
Made for teams that live in messaging
Whatever you sell or support, if your customers reach you on chat, nbox is built for you.
E-commerce & retail
Turn chats into orders. Answer product questions, recover carts and follow up — across WhatsApp, Instagram and web.
Real estate
Capture and qualify leads instantly, route them to the right agent, and keep every conversation and follow-up in one place.
Clinics & healthcare
Handle appointments, reminders and patient questions on the channels people already use, with a full history per contact.
Education
Answer prospective and current students at scale with automations and AI, and keep enrollment conversations organized.
Agencies
Manage messaging for multiple clients from one platform, with automation, campaigns and reporting per workspace.
Support & sales teams
Give WhatsApp-first support and sales teams a shared inbox, CRM and automation so they respond faster and close more.
Pricing
Plans that scale with your conversations
Start free, then pick the plan that fits. Upgrade any time as your team and volume grow.
Starter
For small teams getting started on one or two channels.
- Shared inbox for 1–2 channels
- Up to 3 agents
- Basic automations
- Contacts & tags
Growth
For growing teams running WhatsApp, Instagram & Messenger.
- WhatsApp + Instagram + Messenger + web
- Up to 10 agents
- Advanced automations & routing
- WhatsApp campaigns
Pro
For teams that want AI and advanced control.
- Everything in Growth
- AI assistant & AI autopilot
- Advanced analytics
- Custom fields & advanced routing
Enterprise
For organizations with security and scale requirements.
- Custom limits & dedicated support
- SSO & audit logs
- Custom integrations
- Advanced security
See the full breakdown on thepricing page.
FAQ
Frequently asked questions
What is nbox?
nbox is a customer communication operating system — a shared inbox that unifies WhatsApp, Instagram, Messenger and website chat, with a built-in CRM, a visual automation builder, campaigns, surveys, analytics and an AI support agent. It’s more than a chatbot: it’s where your whole team runs customer conversations.
Which channels does nbox support?
WhatsApp, Instagram, Facebook Messenger and website live chat today, all in one shared inbox — with more channels and integrations on the way.
Do I need technical skills to set it up?
No. You can connect your channels and build automations visually, without writing code. Developers can go further with our full API and webhooks.
How does the AI support agent work?
The AI suggests replies, answers common questions from your knowledge base, summarizes conversations and detects sentiment and intent — and it automatically escalates to a human agent whenever a conversation needs one.
Is there a free trial?
Yes. You can start free and explore the product before choosing a plan. No credit card required to get started.
Who is nbox for?
Teams that talk to customers on messaging channels — e-commerce and retail, real estate, clinics, education, agencies, and any support or sales team that lives in WhatsApp.
Ready to run every conversation in one place?
Start free today. Connect your channels in minutes — no credit card required.