Features
Everything you need to run customer communication
Nine connected modules — one platform. Here’s what you get with nbox.
Omnichannel shared inbox
Every conversation from every channel lands in a single, collaborative inbox. Assign chats to teammates or teams, leave private notes, tag and track status from open to resolved — so nothing slips through the cracks.
- Unified inbox across WhatsApp, Instagram, Messenger & web chat
- Assignment, internal notes, tags and statuses
- Team routing with real-time collaboration
Conversational CRM
A CRM built for conversations. Contacts are created automatically from incoming messages, with a complete timeline of every interaction, order, complaint and inquiry — segmentable by tags and behavior.
- Auto-created contacts from incoming messages
- Full customer timeline across channels
- Segment with tags, fields and behavior
Visual automation builder
Design chat workflows visually — no code. Trigger automatic replies, route conversations to the right team, open tickets or sales opportunities, and follow up on autopilot. Connect flows to your CRM and campaigns.
- Drag-and-drop trigger → condition → action flows
- Auto-replies, routing, ticketing and follow-ups
- Wired into CRM and campaigns
WhatsApp campaigns
Run targeted WhatsApp campaigns with approved message templates. Track delivery, replies, interest and failures in real time, and automatically follow up with the customers who engaged.
- Approved template broadcasts to segments
- Delivery, reply and interest tracking
- Automatic follow-up on engaged contacts
AI support agent
AI that works alongside your team: suggested replies, automatic answers from your knowledge base, conversation summaries, and sentiment and intent detection — with automatic escalation to a human when it matters.
- Suggested replies and knowledge-base answers
- Conversation summaries and sentiment detection
- Automatic escalation to human agents
Surveys & feedback
Send surveys automatically after conversations and measure NPS, CSAT and CES. Track satisfaction over time and escalate negative feedback before it becomes churn.
- Automated NPS, CSAT and CES surveys
- Satisfaction tracking over time
- Escalation on negative feedback
Analytics & reporting
Understand what’s working. Measure response and resolution times, team performance, campaign results and AI performance — and spot customer sentiment and trends before they grow.
- Response and resolution time metrics
- Team, campaign and AI performance
- Sentiment and trend insights
Integrations & API
nbox fits your stack. Connect CRM systems, e-commerce platforms and payment providers, and build anything custom with a full API and webhooks.
- CRM, e-commerce and payment connectors
- Full REST API and webhooks
- Custom workflows across your tools
Integrations
Connects with the tools you already use
Ready to run every conversation in one place?
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Instagram & Messenger automation
Reply to Instagram and Facebook comments automatically, move conversations into private messages, hide offensive comments, and convert social engagement into qualified leads in your CRM.