Pricing
Simple pricing that scales with your conversations
Start free and upgrade as your team and message volume grow. Every plan includes the shared inbox — no setup fees, cancel anytime.
Starter
For small teams getting started on one or two channels.
Start free- Shared inbox for 1–2 channels
- Up to 3 agents
- Basic automations
- Contacts & tags
- Basic reports
Growth
For growing teams running WhatsApp, Instagram & Messenger.
Start free- WhatsApp + Instagram + Messenger + web
- Up to 10 agents
- Advanced automations & routing
- WhatsApp campaigns
- CRM, surveys & integrations
Pro
For teams that want AI and advanced control.
Start free- Everything in Growth
- AI assistant & AI autopilot
- Advanced analytics
- Custom fields & advanced routing
- API access & SLA rules
Enterprise
For organizations with security and scale requirements.
Contact sales- Custom limits & dedicated support
- SSO & audit logs
- Custom integrations
- Advanced security
- Optional dedicated infrastructure
| Compare plans | Starter | Growth | Pro | Enterprise |
|---|---|---|---|---|
| Channels & inbox | ||||
| Messaging channels | 1–2 | All | All | All |
| Agents | 3 | 10 | Unlimited | Custom |
| Shared inbox & assignment | ||||
| Notes, tags & statuses | ||||
| Automation & campaigns | ||||
| Automation builder | Basic | Advanced | Advanced | Advanced |
| WhatsApp campaigns | — | |||
| Instagram & Messenger automation | — | |||
| Advanced routing & SLA rules | — | — | ||
| CRM, AI & insights | ||||
| Conversational CRM | — | |||
| Surveys (NPS/CSAT/CES) | — | |||
| AI assistant & autopilot | — | — | ||
| Advanced analytics | Basic | Standard | Advanced | Advanced |
| Platform & security | ||||
| Integrations | — | |||
| API access & webhooks | — | — | ||
| SSO & audit logs | — | — | — | |
| Dedicated support | — | — | — | |
Pricing FAQ
Questions about plans & billing
Can I change plans later?
Yes. You can upgrade or downgrade at any time, and changes take effect on your next billing cycle. Your data and configuration carry over.
How does billing work?
Plans are billed monthly or annually, with a discount for annual billing. Usage-based limits (like agents and conversation volume) are shown on each plan, and add-ons are available as you grow.
Do you charge for WhatsApp messages?
WhatsApp conversation costs set by Meta are passed through and tracked transparently inside nbox, so you always know what you’re spending.
What happens when I hit a plan limit?
We’ll let you know before you hit a limit so there’s no disruption. You can add capacity or move to a higher plan whenever you need to.